Horizon Logistics made shipping my fresh produce to Canada effortless and timely—truly dependable service!
Raj S.
★★★★★
FAQs
Do you offer door pickup?
Yes, we provide free door-to-door pickup anywhere in India.
What documents are required from the sender?
We generally require the sender’s ID Proof (e.g., Aadhar Card/Passport), the receiver's ID/Visa Copy, and a detailed, accurately valued packing list/commercial invoice.
Do you provide packaging services?
Yes, our team handles all packaging at no extra cost.
How long does shipping take?
Shipping times vary by destination but we ensure timely delivery.
Are prescription medicines allowed to send?
Yes, but under strict conditions: the shipment must be accompanied by the original doctor's prescription and the purchase bill from a pharmacy. Additionally, prior approval from the US FDA (Food & Drug Administration) is often required for personal import, which may incur additional charges and processing time. The quantity is generally limited to a 90-day supply.
Is Pickle allowed to ship?
Yes, pickles can be shipped. They require excellent, leak-proof packaging with multiple layers (e.g., sealed plastic containers then bubble-wrapped in a box) to prevent spillage and damage to other contents.
Are Spices and Masala Powders allowed?
Yes. Branded, commercially pre-packaged items are generally allowed. For homemade spices or powders, they must be packed properly and be clearly labelled, although they may face more scrutiny from US Customs.
Are Spices and Masala Powders allowed?
Yes. Branded, commercially pre-packaged items are generally allowed. For homemade spices or powders, they must be packed properly and be clearly labelled, although they may face more scrutiny from US Customs.
Is there a maximum value for a shipment to avoid duty in the US?
For personal shipments, the de minimis value is generally USD $100. Shipments valued at or below this amount typically enter duty-free. Shipments above this value will be subject to applicable duties and taxes.
What if my package is delayed or damaged?
Delays can occur due to customs, weather, or carrier issues—we'll keep you updated. For damage, file a claim with insurance if purchased; otherwise, contact us immediately with photos for assistance.